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At D'Orina Jewellery, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return policy below.
Return Eligibility
- — Returns must be requested within 3 days of receiving the order.
- — Products must be unused, unworn, and returned in their original packaging.
- — Items showing signs of wear, damage, alteration, or misuse will not be eligible for return.
- — For hygiene and safety reasons, certain products such as earrings may not be eligible for return unless received damaged or defective.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery with photographs of the product and packaging.
Refund Process
- — Once the returned item is received and inspected, we will notify you regarding approval of the refund.
- — Approved refunds will be processed within 7–10 business days through the original payment method or store credit, as applicable.
Return Shipping
- — Customers are responsible for return shipping costs unless the return is due to our error.
- — Original shipping charges are non-refundable.
We value every customer. Reach out to us for any return or refund queries — we're happy to assist.